SUMMARY You have the responsibility for recognizing selling opportunities in customer service situations. Your role is to skillfully guide the customer to additional purchases of services or merchandise. In this way, you make sure that the customer is satisfied, and you also build additional business for your organization. CONTEXT Customers today have high expectations when it comes to customer service. As a result, organizations devote tremendous resources to making sure that the customer is treated promptly and respectfully. These high service expectations put a lot of responsibility on those of you who deal with customers on a daily basis. In this workshop, you examine the transition that occurs between meeting a customer?s initial expectations and guiding them to additional purchases. You practice ways of making the transition to sales smoothly and comfortably. You accomplish this through your ability to anticipate customer needs, honestly see their point of view, and recognize specific solutions that you can offer.
Leaders at the senior level strive to create a culture of engagement, while leaders on the front line need to motivate employees daily to drive results. Regardless of level, most leaders ?think? they?re demonstrating the qualities of an effective leader, but the findings from a new study indicate otherwise.3 What You Will Learn: 1. Identify which leadership trends from our research may be impacting your organization 2. Learn how your leaders can drive employee retention and satisfaction 3. Uncover common leadership blind spots that may be undermining your corporate culture 4. Start to identify your organization?s leadership performance gaps Why You Want to Learn It: Dale Carnegie?s research found that only 17% of employees are satisfied in their job and 45% of employees are planning on leaving their job in the next 12 months. How it Will Help You: Uncovering Leadership Blind Spots: Discovering the Pathway to Motivating Your Employees will help you identify key steps your organization can take to reduce turnover and increase productivity.
Emotional Intelligence will help you practice active listening and interpersonal skills to create harmony in stressful situations and bring people together who otherwise may be separated by their differences. How it Will Help You This Emotional Intelligence workshop helps you to see things from multiple points of view, how actions impact others, and what you can do to affect collaboration.
Westcliff Early Learning Academy serves infants, toddlers, and preschoolers. The academy hours are 7:30am-6pm with half and full day schedules available year round. The goal of Westcliff Early Learning Academy is to provide high quality care and excellent early childhood education to children ages 4 months through 6 years.The teaching and learning environments honor each child's natural joy of learning while educating the whole child. Enrollment is open on a non-discriminatory basis, giving equal treatment without regard to race, religion, national origin, or ancestry.
ally, voice of reason and mentor ? the one who walks with them on the razor?s edge. The people of Waymakers are committed to supporting clients on their journeys and fostering lasting change and positive impact throughout Orange County. We build safer communities by helping individuals make their way through conflict and crisis to a place of strength and stability. Join us for the celebration of Waymakers' new corporate offices and immerse yourself in the impactful initiatives dedicated to uplifting individuals in crisis across Orange County. From operating youth shelters and providing victim services in the courts to co-chairing the human trafficking task force and mentoring youth toward a positive path, our commitment to the community runs deep. Delve into our diverse array of tailored programs and services for you, your friends, and your family, and witness firsthand how Waymakers contribut
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